DellEMC

DellEMC Secure Remote Services v3

DELLEMC SECURE REMOTE SERVICES V3

Prerequisites for EMC ESRS Virtual Edition v3.0:-

DellEMC ESRS
DellEMC Secure Remote Services

ESRS Virtual Edition Server Requirement

ESRS is now secure remote services use for proactive analysis of hardware failure from dell and EMC.

  1. An IP network with internet connectivity on Virtual appliance.
  2. Proactive wellness monitoring and issue prevention
  3. Network connectivity between the SRS VE Host and the EMC device to be managed by SRS VE
  4. Predictive analytics-based recommendations through MyService360 and product consoles including CloudIQ
  5. Internet connectivity to EMC’s SRS infrastructure by using outbound port 443 and 8443
  6. Automated issue detection, notification and resolution for quicker uptime
  7. NetWork connectivity between SRS VE Host and policy manager

ESRS VE Preparation:


1. ESXi server
2. IP address
3. Default gateway
4. DNS server
5. Mail server
6. optional Customer Proxy server
7. ESRS VE Gateway or ESRS Gateway client software is in an installed state in CSI

ESRS VE Requirements

1) CPU: Two vCPU 2.0 GHz or higher
2) Memory: 4 GB memory or higher (8GB Recommanded)
3) Disk Space: 64 GB or higher
4) Browser: Internet Explorer 9 or Google Chrome
5) Server: ESX 5.x or later or Hyper-V
6) Optional customer proxy server

All hosts and IP addresses should be configured regardless of GEO, as Outbound Only form firewall..

Allow folllowing ESRS UI, port 443:

Prod: esrs3.emc.com [ callto:128.221.236.245 | 128.221.236.245 ]

DR: esrs3-dr.emc.com [ callto:168.159.224.235 | 168.159.224.235 ]

ESRS Core (for GW Pings) port 443:

Prod: esrs3-core.emc.com [ callto:128.221.236.246 | 128.221.236.246 ]

DR: esrs3-coredr.emc.com [ callto:168.159.224.236 | 168.159.224.236 ]

Global Access Servers (GAS) ports 443 and 8443:

esr3gduprd01.emc.com [ callto:128.221.204.207 | 128.221.204.207 ]

esr3gduprd02.emc.com [ callto:128.221.204.208 | 128.221.204.208 ]

esr3gduprd03.emc.com [ callto:128.221.204.209 | 128.221.204.209 ]

esr3gduprd04.emc.com [ callto:128.221.204.212 | 128.221.204.212 ]

esr3gduprd05.emc.com [ callto:128.221.204.214 | 128.221.204.214 ]

esr3gduprd06.emc.com [ callto:128.221.204.215 | 128.221.204.215 ]

esr3ghoprd01.emc.com [ callto:168.159.209.91 | 168.159.209.91 ]

esr3ghoprd02.emc.com [ callto:168.159.209.92 | 168.159.209.92 ]

esr3ghoprd03.emc.com [ callto:168.159.209.93 | 168.159.209.93 ]

esr3ghoprd04.emc.com [ callto:168.159.209.94 | 168.159.209.94 ]

esr3ghoprd05.emc.com [ callto:168.159.209.95 | 168.159.209.95 ]

esr3ghoprd06.emc.com [ callto:168.159.209.96 | 168.159.209.96 ]

esr3gscprd01.emc.com [ callto:137.69.120.227 | 137.69.120.227 ]

esr3gscprd02.emc.com [ callto:137.69.120.222 | 137.69.120.222 ]

esr3gscprd03.emc.com [ callto:137.69.120.223 | 137.69.120.223 ]

esr3gscprd04.emc.com [ callto:137.69.120.224 | 137.69.120.224 ]

esr3gscprd05.emc.com [ callto:137.69.120.225 | 137.69.120.225 ]

esr3gscprd06.emc.com [ callto:137.69.120.226 | 137.69.120.226 ]

esr3gckprd01.emc.com [ callto:152.62.177.21 | 152.62.177.21 ]

esr3gckprd02.emc.com [ callto:152.62.177.22 | 152.62.177.22 ]

esr3gckprd03.emc.com [ callto:152.62.177.23 | 152.62.177.23 ]

esr3gckprd04.emc.com [ callto:152.62.177.24 | 152.62.177.24 ]

esr3gckprd05.emc.com [ callto:152.62.177.25 | 152.62.177.25 ]

esr3gckprd06.emc.com [ callto:152.62.177.26 | 152.62.177.26 ]

esr3gckprd07.emc.com [ callto:152.62.177.27 | 152.62.177.27 ]

esr3gckprd08.emc.com [ callto:152.62.177.28 | 152.62.177.28 ]

esr3gckprd09.emc.com [ callto:152.62.177.29 | 152.62.177.29 ]

esr3gckprd10.emc.com [ callto:152.62.177.30 | 152.62.177.30 ]

esr3gckprd11.emc.com [ callto:152.62.177.31 | 152.62.177.31 ]

esr3gckprd12.emc.com [ callto:152.62.177.32 | 152.62.177.32 ]

esr3gspprd01.emc.com [ callto:152.62.45.21 | 152.62.45.21 ]

esr3gspprd02.emc.com [ callto:152.62.45.22 | 152.62.45.22 ]

esr3gspprd03.emc.com [ callto:152.62.45.23 | 152.62.45.23 ]

esr3gspprd04.emc.com [ callto:152.62.45.24 | 152.62.45.24 ]

esr3gspprd05.emc.com [ callto:152.62.45.25 | 152.62.45.25 ]

esr3gspprd06.emc.com [ callto:152.62.45.26 | 152.62.45.26 ]

ESRS 2.x + Device Clients:

Prod: esrs.emc.com [ callto:128.221.192.13 | 128.221.192.13 ]

Traffic must be permitted on ports 443 and 8443 for https traffic for the GAS (Global Access Servers) Servers. Failure to open port 8443 for the GAS servers will result in significant performance impact (30 – 45 %) and may result a delay in resolving issue with the end device.

NO SSL checking, Certificate verification, or Certificate Proxying is permitted.

In addition, ESRS V3 (VE) requires access to the below hosts for alternate connectivity method FTPS:

corpusfep4.emc.com = [ callto:168.159.209.45 | 168.159.209.45 ]

corpusfep3.emc.com = [ callto:128.221.234.66 | 128.221.234.66 ]

All GAS servers must be usable to allow for traffic efficiency and full redundancy.

The latest Customer Environment Check Tool (CECT) is available for download from Dell/EMC Online Support.

For ESRS Device Clients that are user installable, you must also permit traffic to EMC Online Support (support.emc.com). Users MUST have a registered account that is for the site at which the device / ESRS Device client is located.

Note:
We are unable to supply a specific IP address or range of addresses as the IP address is dependent on the location (Geo) of the DNS server resolving the EMC Online Support host to use. If the user MUST supply an IP address, they should use nslookup locally and use that IP address. It may be found that there is more than one IP address as DNSs may be doing a ” Round Robin”. If this is found, the user should configure this IP address in their firewall to permit failover. If using the hosts file on the ESRS IP Client (Gateway for Device), you can only use one IP address for EMC Online Support. This does create a minor exposure if the specific host referenced in the hosts file authentication to EMC Online Support may fail.

*The port for both hosts is 990

Secure Remote Services Download

Download the virtual edition for VMware, Hyper-V,Linux docker.

  • VMware OVF :- DL99474 login and click on accept to download the file
  • Hyper-V :- docu99499 login and click on accept to download the file
  • Linux Docker :-docu99497

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